TERMS AND CONDITIONS FOR VW CAMPER HIRE

• Appointment slots to collect your campervan are available from 9am, please only arrive at your designated collection time. The campervan must be returned by 12 pm (Midday) on your final day.
• We do not limit your mileage in the UK for our VW California Ocean model. The Grand California does have a 125 miles per day cap. Additional mileage will be charged at 40 pence per mile on the Grand California vehicles only.
• We ask that you return the campervan with a clean interior. A full cleaning kit is provided in the vehicle.
• Smoking is not permitted, dogs are only allowed by prior agreement, please check with us first. An additional cleaning charge for a pet valet will be required to cover the additional time it takes to prepare the van for the next customer.
• You are welcome to leave one car with us whilst you are out enjoying yourself. It will be parked at our facility. This is at your own risk, we cannot accept any responsibility for the vehicle while it is with us.
• Our vehicles are covered by VW Assist breakdown and recovery service in the unlikely event you need it.
• Insurance is fully comprehensive and included as part of your hire rate.
• All drivers must be between the age of 25 and 75, have at least 2 years of driving experience have no current traffic convictions or endorsements except minor ones, have no more than 6 penalty points on the driving licence and have not been involved in more than one accident in 3 years; must be present at the time of hire and provide the necessary identification and a DVLA license check.
• A security deposit of £1,000 is required, we will normally place an imprint on the same card you made the booking with, 2 days before collection.
• On collection, we will agree and document the fuel level with you. You need to return the van refilled to that same level at the end of the hire. The cost of the missing fuel will be deducted, along with a £30 service change, from your security deposit if the van is returned with missing fuel.
• Any traffic offences will attract an admin charge of £30 to cover our costs of processing the paperwork for your offence.
• We run a busy departure & arrivals timeslot. Please arrive only at your agreed time. We reserve the right to charge £30 for each half-hour you are late as this has a knock-on effect to other customers and our planned work schedules.
• We are flexible with the way you want to book. You can book and pay directly from the website, email us or if you want a chat please feel free to give us a call.
• To book we require a deposit of 30% and the balance 30 days before the start date
• We accept payment by Credit, Debit Cards or Bank transfer.

Terms and Conditions

THE SUPER BORING BUT LEGAL STUFF…

This agreement is made between Forvanaand the person/persons completing the Booking.  By completing the booking and paying the deposit you are entering into a binding agreement according to the following terms.

Our Commitment to you:

Forvana are providing you with a campervan vehicle only.  Your itinerary is your responsibility and wholly separate from our contractual obligations to you. Forvana cannot be held responsible for events or locations that become unavailable for whatever reason. We strongly recommend that you purchase third-party Personal Travel Insurance to cover any such scenarios.